Privacy Policy

PRIVACY POLICY

McLeod’s Landscape Gardening Services (MLGS Melbourne)
Website: mlgsmelb.com.au
Phone: 0408 980 068
Email: michael@mlgsmelb.com.au

Last updated: October 2026

McLeod’s Landscape Gardening Services (MLGS Melbourne) (“MLGS Melbourne”, “we”, “us” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us or engage our landscaping and gardening services.

1. Information We Collect

We may collect personal information that you provide to us, including:

  • Your name
  • Email address
  • Telephone or mobile number
  • Residential or business address
  • Details about your landscaping or gardening requirements
  • Information provided when requesting a quote
  • Information submitted through our website contact form
  • Information provided when communicating with us by email, phone or other means
  • Any other information you voluntarily provide to us

We may also collect certain technical and website usage information through services such as Google Analytics, Google Search Console and Google reCAPTCHA.

2. How We Collect Your Information

We generally collect personal information directly from you when you:

  • Complete and submit our website contact form
  • Contact us by telephone or email
  • Request a quote
  • Arrange a consultation or site visit
  • Engage us to provide landscaping or gardening services
  • Communicate with us about an existing or proposed project

We may also collect technical information automatically when you visit our website through cookies, analytics and security services.

3. How We Use Your Information

We may use your personal information to:

  • Respond to enquiries and requests for quotes
  • Contact you about your enquiry
  • Arrange consultations and site visits
  • Provide landscaping and gardening services
  • Communicate with you about projects and appointments
  • Prepare quotes and invoices
  • Maintain appropriate business and customer records
  • Improve our website and services
  • Monitor website performance
  • Protect our website from spam, abuse and malicious activity
  • Meet our legal and regulatory obligations

We will not use your personal information for unrelated purposes unless permitted or required by law.

4. Website Contact Form

Our website includes a contact form that allows visitors to contact MLGS Melbourne.

When you submit an enquiry, we may collect information such as your name, email address, telephone number and the details contained in your message.

This information is used to respond to your enquiry and, where appropriate, provide information or a quote for our services.

Submitting an enquiry does not automatically subscribe you to marketing communications.

5. Google reCAPTCHA

Our website uses Google reCAPTCHA to help protect our contact form and website from spam, automated submissions and malicious activity.

Google reCAPTCHA may collect technical information, including your IP address, browser information, device information and interaction data, to determine whether a website interaction is genuine.

Information collected through reCAPTCHA is processed by Google in accordance with Google's applicable policies.

For more information, please see Google’s Privacy Policy and Google’s Terms of Service.

6. Google Site Kit, Google Analytics and Search Console

Our website uses Google Site Kit to connect our website with Google services, including Google Analytics and Google Search Console.

Google Analytics

Google Analytics helps us understand how visitors use our website.

It may collect information such as:

  • Pages visited
  • How visitors arrived at our website
  • Approximate location
  • Device and browser information
  • Website interactions
  • General website usage and performance information

This information is generally used in an aggregated or statistical manner to help us understand website performance, improve our website and better understand how visitors interact with our services.

Google Search Console

Google Search Console provides information about how our website appears in Google Search.

This may include information about:

  • Search queries
  • Website visibility
  • Search performance
  • Website indexing
  • Technical website performance

We use this information to monitor and improve our website and its presence in search results.

Google may process information collected through these services on servers located outside Australia.

For more information about how Google handles information, please see Google’s Privacy Policy.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, security and analytics.

Google Analytics and other Google services may use cookies or similar technologies to collect information about website usage.

You can manage or restrict cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

8. How We Use and Share Your Information

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business or provide our services.

These may include:

  • Website hosting and technical service providers
  • Email and communication providers
  • Google services used for website analytics, search performance and security
  • Accounting and invoicing providers
  • IT and software providers
  • Contractors or service providers where necessary to deliver agreed services
  • Professional advisers where reasonably necessary

We may also disclose information where required or authorised by law.

9. Overseas Data Processing

Some third-party services used by our website and business, including Google services, may process or store information outside Australia.

Where this occurs, we take reasonable steps to ensure that personal information is handled appropriately and in accordance with applicable privacy requirements.

10. How We Protect Your Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

These measures may include:

  • Website security measures
  • Secure passwords and account access
  • Software and security updates
  • Appropriate access controls
  • Limiting access to personal information to people who need it for legitimate business purposes

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

11. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services and maintaining appropriate business records.

We may also retain information where required to meet legal, accounting or other business obligations.

When personal information is no longer required, we will take reasonable steps to securely delete or destroy it where appropriate.

12. Accessing and Correcting Your Information

You may contact us if you would like to:

  • Request access to personal information we hold about you
  • Ask us to correct information that is inaccurate, incomplete or out of date
  • Ask questions about how we collect or use your personal information

We may need to verify your identity before providing access to personal information.

13. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us using the details below.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, and where applicable, you may contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner (OAIC)

14. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms and other external websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable privacy requirements.

Any changes will be published on this page, with the updated date shown at the top of the policy.

16. Contact Us

If you have any questions about this Privacy Policy or how MLGS Melbourne handles personal information, please contact us:

McLeod’s Landscape Gardening Services (MLGS Melbourne)

Website: mlgsmelb.com.au
Phone: 0408 980 068
Email: michael@mlgsmelb.com.au